Bestjobs Philippines

Don't miss any news or updates from BestJobs

Not now Allow

IT Service Desk Engineer - Eastwood, Libis

Eastwood, Libis

Quezon City, National Capital Region ·  Yesterday, 06:31 AM (updated)

Strategic Networks, Inc.

Verified Employer

This seal certifies that the data and activity of this company have been meticulously verified by Bestjobs

12 reviews
  • Description

  • • Assist end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence;

    • Take ownership on assigned incident and resolve with-in the agreed Service Level and targets;

    • Must be able to escalate calls with dependencies to respective towers/ group to resolve the concerns of end user;

    • Ability to perform troubleshooting and isolation via phone and remote assistance;

    • Checking of end-user log in and email account;

    • Proactively refer end user to correct assignee of the Application;

    • Ensure all task are updated and documented all troubleshooting and resolutions steps prior to closing;

    • Prepare needed daily, weekly and monthly reports;

    • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

Similar jobs

Important company in the sector - National Capital Region, Mandaluyong

Full Time - Permanent contract - Negotiable -

Full Time - Permanent contract - ₱ 35,000.00 monthly -

Full Time - Permanent contract - Negotiable -

Full Time - Permanent contract - Negotiable -

Get new jobs on Facebook Messenger

Send to Messenger

Job summary

  • IT Service Desk Engineer

  • Quezon City, National Capital Region

  • Company

    Strategic Networks, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply