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IT Service Desk Engineer I IT Helpdesk Support Engineer Makati City

Makati, National Capital Region ·  Yesterday, 06:02 AM (updated)

Strategic Networks, Inc.

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7 reviews

    Description



  • • Respond to requests for technical assistance

    • Provide user support and customer service on company-supported computer applications and platforms; troubleshoot problems and advise on the appropriate action.

    • Monitor and respond quickly and effectively to requests received

    • Ability to identify and organize tickets according to priority and forward tickets to engineers and techs

    • Identify deficiencies and escalates risk and proposes innovative solutions to address the issue/problem

    • Validate the set-up process

    • Identify any trending issues or bugs whilst using strong problem-solving skills to resolve or escalate the matter quickly and efficiently

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): Tagalog ,English
  • Availability for travel: Yes
  • Availability for change of residence: No

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Job summary

  • IT Service Desk Engineer I IT Helpdesk Support Engineer

  • Makati, National Capital Region

  • Company

    Strategic Networks, Inc.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply