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IT Service Desk Engineer - Night Shift

Night Shift

Laguna, Calabarzon ·  11 April (updated)

Strategic Networks, Inc.

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12 reviews
  • Description

  • • Primarily work in a call-center type of work environment.

    • Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.

    • Ability to work flexible hour/s or flexible shift

    • Determines requirements and/or root cause of technical issues by working with end-user.

    • Answers inquiries by clarifying issues; researching, and providing information.

    • Resolves problems by clarifying issues; researching and exploring answers.

    • Fulfills requests by clarifying desired information; researching, locating and providing information.

    • Maintains client database by entering information.

    • Keeps equipment operational by following established procedures; reporting

    • Ensure escalation situations are managed and corrected quickly and professionally

    • Drive customer satisfaction through service excellence

    • Ensure customer calls are properly logged for continuous improvement.

    • Learn to be proficient in service and repair of all systems (current, new and updates).

    • Prepare needed daily, weekly and monthly reports.

    • Handles a team or group of engineers

    • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • IT Service Desk Engineer

  • Laguna, Calabarzon

  • Company

    Strategic Networks, Inc.
  • Type of contract

    Temporary contract

  • Work type

    Full Time

  • Apply