BestJobs - Jobs - IT Service Desk I to start ASAP I 23000 - Nuvali Laguna

    Description


  • JOB DESCRIPTION:

    • Handle customer questions, incidents and service requests
    • Communicate in the language of the customer by avoiding technical terminologies and jargon
    • Gather information from customer by asking probing questions to analyze symptoms and identify underlying problem/s
    • Assess/determine impact and urgency of the incident to the customer and the business
    • Work to build cooperative relationships with customers
    • Give customers a realistic estimate of the time it will take to resolve an incident or request
    • Escalate ticket to the appropriate level 2 support team and ensure ticket hand off, whenever applicable

    QUALIFICATIONS:

    • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
    • Must have at least 3-6 months of experience as a CSR/ TSR
    • Preferred 1 year of Service Desk / Technical support experience
    • Knowledgeable in computer hardware, operating systems, applications and network troubleshooting
    • Ability to adopt standard practices and procedures set in the organization with detailed instructions.
    • Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.
    • Excellent communication skills is required
    • Willing to work in a shifting schedule
    • Amenable to work in Nuvali Laguna
    • 15 Full-Time position(s) available.



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog ,English
  • Knowledge: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • IT Service Desk I to start ASAP I 23000

  • Laguna, Calabarzon

  • Company

    Collabera Technologies Private Limited, Inc
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 23,000.00 monthly

  • Apply