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IT Service Desk (Senior Level)

₱ 40,000.00 monthly ·  Pampanga, Central Luzon ·  21 January (updated)

Shore 360

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24 reviews
  • Description



  • The Service Desk is responsible for the timely delivery of all aspects of IT support to each business unit within the company. They will act as the first point of contact for all incidents and service requests. This role forms part of the company's IT team and is one which provides high levels of technical input into the technology mix of the organization.

    Duties and Responsibilities:

    • Respond to requests for technical assistance via phone or Service Desk

    • Diagnosing and resolving first level technical issues

    • Identify and escalate situations requiring urgent attention as required

    • Contribute to ongoing population of Service Desk Solutions

    • Provide quotes for hardware and software requests

    • Raise purchase orders for approved expenditure

    • Process invoices for payment by Finance team

    • Maintain software license details in Service Desk

    • Perform new user and user termination account maintenance

    • Identify areas of recurring problems and continual improvement

    • Follow standard help desk procedures

    • Log all help desk interactions

    • Create and code custom actions in the Service Desk using JSON

    • Act as IT resource on projects as required

    • Other duties as directed by Senior Management

    Required experience and Qualifications:

    • Minimum of 4 year in a systems support role

    • Experience with Windows Desktop PC/Office365 is required

    • Experience with Remote Support Technologies and Telephone systems desirable

    • Experience with coding using JSON or Zoho is preferred

    • Strong interpersonal skills

    • Passion for technology

    • Strong background in a service environment

    • A strong technical ability in being able to work with a range of up to date technologies and products.

    • A “go to” person for the team when all attempts at problems resolution have been exhausted

    • Ability to work unsupervised and follow through on tasks

    • Excellent written and verbal communication skills

    • Organizational ability

    • Ability to prioritize and meet deadline

    • Team player

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • IT Service Desk (Senior Level)

  • Pampanga, Central Luzon

  • Company

    Shore 360
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 40,000.00 monthly

  • Apply