Description



  •  Responsible for the Management and resolution of the full service desk cycle.

    • Provides first level support to users for first contact resolution on reported service incidents

    • To provide Level 1 technical support for all hardware and software related incidents and request.

    • To escalate incidents and requests to other 2nd / 3rd Level support teams both internally and externally to 3rd party suppliers in a timely manner.

     Responsible for timely resolution of IT service provider such as hardware, software and other services related to I.T.

     Act as liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with end users during the problem resolution process.

    • Ensure that all customer requests are recorded accurately.

    • All actions undertaken to resolve or escalate these requests will also be recorded accordingly.

     Responsible in administration and validation status of IT hardware and software:

    • Deployment or replacement

    • Warranty concerns and issues

    • Asset IT Inventory

     Responsible for the basic technical management of the IT service operations

     Undertake other duties that are within the general scope of the post, as required by the Service Desk Lead or the Management.

    JOB QUALIFICATION:

     Graduate of Bachelor’s Degree in Major in Information Technology, Computer Science and Computer Engineering.

     At least 1 year practical experience in an IT Support role (Preferably in Service Ticket)

     Strong analytical and planning skills

     Good communication and presentation skills

     Excellent problem-solving skills

     Good work ethics and professionalism

     Proactive

     Team player

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog
  • Availability for travel: Yes
  • Availability for change of residence: Yes
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Job summary

  • IT Service Desk Specialist

  • Manila, National Capital Region

  • Company

    Kitchen Beauty Marketing Corp.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply