BestJobs - Jobs - IT Support Analyst - ITIL Foundation Certification


  • Overview of the role:

    The IT Support Analyst provides high-quality customer service to the client, responding to requests and issues accurately and promptly. The role requires detailed and in-depth knowledge of the client applications including use of software or infrastructure components. Work may include assistance with access requests, financial processing, work order management, project management, and related software. Responsibilities vary by client but may include security administration, troubleshooting software, providing guidance to the user base, and working with client support teams to address technical issues. IT Support Analysts will have direct interaction with 2nd /3rd level technical teams, the client user base and others.

    To Qualify:

    • Experience in service desk/application support

    • Someone with ITIL Foundation certification

    • 1-4 years previous IT Call Center experience

    • Background in supporting web-based applications

    • Solid working knowledge of the Windows operating system and SharePoint

    • Good communication skills, both written and oral

    • Superior problem solving and troubleshooting skills Bachelor’s Degree

    Salary Offer will be based on the skills and experience

    Location: Makati

    Shift: Nightshift

    For Interested applicants: You may send your updated resume on my email provided.

    With title BestJobs_IT Support Analyst_(availability for phone interview between 9AM-3PM, Mondays-Fridays)

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • IT Support Analyst

  • Makati, National Capital Region

  • Company

  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply