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IT Support Lvl3 - With 3 years of related experience

With 3 years of related experience

Pampanga, Central Luzon ·  More than 30 days

Shore 360

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26 reviews
  • Description

  • The Company

    The company was formed to provide commercial IT support to both the group's customers and to build its own customer base. Our IT customers are mostly in Adelaide, and our group of companies has reached through to most states. We pride ourselves on integrity and ethics.

    Since its launch, we have evolved into an IT Services and Software Development company, with a dedicated division serving construction customers.

    About the role

    This position reports to the Lead Engineer. We require someone who is autonomous and able to think on their feet. You should have experience with Level 2 support or higher.

    Systems and processes have been put in place, and we require an individual who is able to drive these systems further while providing support to the current customer base. You will be exposed to many technologies, applications, systems, providing you the opportunity to up-skill, provide proactive solutions and never get bored!

    This position is full-time with a start time of 7:30 am Adelaide time. Depending on the outcomes of contracts currently in submission, we may adjust the start time to a later start time to provide coverage for those contracts.


    We are a professional services group of companies, with a hardworking, enthusiastic team that has a can-do attitude. Depending on schedules and projects, you will find yourself working with different team members producing exciting outcomes for clients.

    Roles and Responsibilities

    - Will be working with high profile customers across a variety of industries

    - Full-Time Position

    - Be part of a growing team of professionals

    - Share our success - join the team now and grow with the company

    - Provide phone, email, and onsite support to customers for a range of IT-related issues. You will have experience maintaining and deploying servers and technologies including the below:

    - Active Directory and Azure AD

    - Exchange and Office 365

    - Windows Server 2003-2019

    - Desktop Support from Windows 7 to 10

    - Routing, switching, firewalls (preferably Cisco)

    - Must have experience liaising with 3rd party support

    Required Experience

    - SQL database maintenance and understanding of backups

    - AWS/Microsoft Azure and Data Centre Hosting/Colocation

    - Must have at least 3 years previous IT experience in helpdesk or onsite roles

    - Related qualifications including CCNA, MCSE, or University education

    A Successful Candidate must have

    - Exceptional communication skills, both oral and written

    - Ability to deal with non-IT literate customers and explain technical issues without the technical lingo

    - Autonomous, whilst being careful and precise

    - Can-do attitude, chasing down and proactively closing off tickets and support calls

    - Someone who is able to look for work, rather than wait for work

    ShoreXtra Perks

    - Free barista-style coffee

    - Free parking and jeepney services

    - Highly engaged team

    - Unlimited potential for growth

    - Challenging role

    - Fun and family-oriented working environment

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • IT Support Lvl3

  • Pampanga, Central Luzon

  • Company

    Shore 360
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply