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IT Support Team Leadurgent

₱ 16,000.00 monthly Davao del Sur, Davao Region 12 February

Open Access Marketing Philippines Inc

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  • Description

    About the Company
    Open Access Marketing has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for Clients around the world from its Makati, Philippine operations centers.

    Job Description:

    • Ensures compliance to SLA in case resolution.
    • Ensures support cases are resolved permanently and reasonably on-time.
    • Ensures team responsiveness to all reported support cases.
    • Heads research and development for undocumented resolution procedures.
    • Provides technical lead in issue resolution.
    • Reviews closed/resolved tickets and ensure that issue was resolved properly with the corresponding documentation requirement.
    • Ensures that backup schedule is implemented without fail.
    • Ensures that restoration procedures are well documented and are followed with a checklist during implementation.
    • Complies to Change Management Policies and Procedures.
    • Provides the documentation requirement of a Change Request.
    • Maintains the baseline configuration documentation for the team and updates it as needed.
    • Ensures that testing and verification is implemented in every change request.
    • Commands compliance to all team members for the Configuration Management Process.
    • Reviews and archives daily real-time status monitoring reports.
    • Reviews and submits weekly reports on performance and capacity to the IT Head.
    • Escalates deviations to the Head of IT using a report template.
    • Ensures that the monitoring baseline thresholds are accurate and applicable to their usage.
    Job Requirements:

    • Knowledge / Experience in Multilayer switching, Advanced Routing (Load Balancing, PBR, OSPF, etc.)
    • Knowledge / Experience in a Domain controlled environment, Active Directory, and Group Policy Management
    • Knowledge / Experience in Firewall Administration (Sonicwall, Fortigate)
    • Knowledge / Experience in Linux Server Administration

    Preferred but not required:
    • MCSA certification
    • CCNA or CCNP Certification

    Send your resume to **** To know more about Open Access BPO, visit our corporate site at ***.com

    We are located at (Click "Apply now" to see the address)

  • Number of vacancies: 2
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 7
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

To see the complete contact information, Apply now

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