Offer description

About the Role

The successful candidate will be working with the business owner to provide technical services to a growing client base within the Australian market. Primary responsibilities include answering phone calls/emails, managing support requests, conducting routine health checks on servers, deploying new PC’s / Servers, project management, and maintaining technical documentation.

The company has an established client base and has been operating since 2010. We supply IT support services to a large range of external corporate clients across many different industries including Legal, Finance, Engineering, Real Estate, and more.

The role will provide you with experience in a broad range of systems and provide a dynamic environment to further enhance your skills and knowledge.

Required Experience

- 5+ years experience in an IT Support role with 12 months or more at Level 2Minimum Qualifications

A Successful Candidate Must Have

- Customer service communication experience (Phone and Email)

- Strong English speaking and writing skills

- Ability to track time spent on jobs

- Ability to multitask and work between multiple remote support tasks simultaneously

Experience Advantage

- WordPress experience

- Experience managing a cPanel

- Understanding of Public DNS

- Understanding of Cyber Security strategies/system hardening

- Google Workspace management experience

- PowerShell experience

- Incident management experience

Conditions

- Workday would be 8:30 am to 5:30 pm, Monday to Friday (Sydney standard / DST time) with 1Hr lunch break. (Sydney has 6 months of daylight saving time which offsets the time zone by 1Hr from October to March, so need to start and finish work 1Hr earlier during DST to align with Sydney time)

- Philippine public holidays are to be paid at higher rates and employees are required to work these days, unless the Philippine public holiday coincides with an NSW public holiday. For instance, the company is also closed on Good Friday, Christmas Day, and New Year's Day, and the employee will not work these days

- The company will be closed between 25th December and 1st January. Non-public holiday dates to come out of employees' leave credit allowance

- Any other NSW public holidays are to be taken out of leave credits (If available, otherwise unpaid)

- Minimum 2 weeks' notice to be submitted for taking planned leave

ShoreXtra Perks

- Free barista-style coffee

- Free parking and jeepney services

- Highly engaged team

- Unlimited potential for growth

- Challenging role

- Fun and family-oriented working environment

Requirements

• Minimum education level: Bachelor´s Degree
• 5 years of experience
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Shore 360

Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff focus on your business
Business is difficult enough without the constant pressures to reduce cost, manage tight budgets and “do more with less” just to survive in today’s competitive market. Asking more from our highly paid Managers and Leaders has buried them in repetitive, basis tasks and you simply can’t afford to hire the number of staff you ne...

Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff focus on your business
Business is difficult enough without the constant pressures to reduce cost, manage tight budgets and “do more with less” just to survive in today’s competitive market. Asking more from our highly paid Managers and Leaders has buried them in repetitive, basis tasks and you simply can’t afford to hire the number of staff you need.
High speed internet and low cost communications has changed the way we do business and has enabled a whole range of business services to be available on a global scale. Shore360 provides the required support for you to recruit, train and supervise highly skilled personnel at a fraction of the cost of your local staff.
In our experience you can save between 50% to 75% against local costs for highly skilled resources that can be deployed quickly and without compromise to quality and service.
No matter what business you are in – your competition will use off shore operations to lower their costs. Today this will improve your margin and provide the budget to reinvest in growth. Tomorrow it will be for your survival.