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Italian Bilingual CSR - shifting

shifting

₱ 60,000.00 monthly ·  Makati, National Capital Region ·  15 October (updated)

Dencom Consultancy and Manpower Services

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  • Description



  • Requirements:

    2 to 3 years of experience in customer support, preferably in the training field (language learning and/or general training field)

    Fluent in English and Italian

    Excellent communication skills (verbal and writing) and a talent for motivating (reluctant) learners

    Strong organizational skills with demonstrated administrative professionalism and responsiveness

    Strong computer skills

    Excellent Management of Excel, Word Power Point and Outlook

    Must have excellent soft skills and “can-do” attitude

    Warmth and positivity

    Passionate about helping people

    Respectful, good mannered and tactful

    A good listener, Ability to remain calm under pressure

    Must be able to handle complaints and difficult situations

    Availability and Flexibility

    Responsible and Accountable

    Adaptable to a changing (growing) environment

    Roles & Responsibilities:

    Engage learners through motivational techniques

    Guide and motivate learners optimally by initiating the communication (Phone/Email/Chat) or responding to requests and queries

    Develop positive relations while managing your groups of learners

    Monitor learner engagement to help optimize their learning and achieve study goals

    Develop and maintain expertise around the company's products/services

    Champion end user driven feedback to improve process, provide visibility over program and escalate according to procedure

    Maintaining visibility on actions taken for cross-functional reporting. Keep track of all interactions and report on the same (manually as a first stage)

    Strong collaboration with technical support team to share and address account-level issues and follow up of incidence resolution

    Collaboration with product team to share and escalate improvement requests

    Collaboration with customer success management team to confirm goals, proactively report issues affecting account, help with the program management process, escalate and share any “red flags” to be addressed, or success stories

    Conduct all interactions in a manner that presents the company in a positive light

    Actively participating in job related trainings

    Assist in the translation of program documents in different languages as required

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English ,Italian
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Italian Bilingual CSR

  • Makati, National Capital Region

  • Company

    Dencom Consultancy and Manpower Services
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 60,000.00 monthly

  • Apply