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  • Description

  • Job Description:

    • IVR app development Experience on Genesys GVP (3+ years) using Nuance Speech Server, Nuance Dialog modules.

    • Hands on experience on building IVR on composer and IRD

    • Should have worked on Natural language IVR building and experience of building nextgen IVR

    • Strong hands on skills like Java/JavaScript/Web services

    • 4+ years professional knowledge and experience in the design, configuration and implementation of Genesys 8. x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat

    • Well rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP technology, and CRM and IVR solutions

    • Solid analytical skills, problem determination, and resolution recovery processes

    • Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors

    • Bachelor degree with an emphasis on IS/IT or a minimum of 6 years of progressively responsible positions in contact center software, telecom and network technology

    Preferred skills:

    • Possess current Genesys certifications

    • Genesys Composer certification

    • Experience integrating Genesys with third party applications including but not limited to Salesforce.

    Education Qualification:

    Bachelor's degree or foreign equivalent required from an accredited institution

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 4
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • IVR Developer

  • Pasig, National Capital Region

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply