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Japanese Speaking Customer Fulfillment Order Management

₱ 100,000.00 monthly ·  Makati, National Capital Region ·  27 November (updated)

Dencom Consultancy and Manpower Services

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  • Description

  • Summary:

    The role requires the individual to process customer orders for a portfolio of accounts and the

    resolution of internal and external customer queries accurately and on a timely basis.

    Essential Duties and Responsibilities:

     Proactive order management and anticipating and solving issues relating to customer


     Liaise with customer to coordinate delivery dates based on stock availability / prioritize

    destinations (during reception windows)

     Day to day liaison between Logistics Service Provider and local country (Sales, Logistics

    &; Finance Departments)

     Escalation of stock allocation and customer service issues to Team Leader

     Management of customer inquiry resolution through development and implementation of

    action plans to eliminate the source problem

     Identifies and implements process improvements and identifies efficiencies and best


     Conducts trade visits with sales representatives if required and visits local country as

    representative of Shared Service Center as necessary

     Collaborates with E-commerce department to solve systems issues

     Develops and maintains customer service performance reporting systems to assist local

    country in efficient management of its business

    Required Skills / Experience / Competencies:

     Bachelor’s Degree in Industrial Engineering, Business or equivalent.

     Minimum 1 to 2 years of experience in SAP or in a similar capacity, preferably in an

    MNC environment.

     Very Good English and Japanese communication skills(read, write, and speak).

    Job Requirements:

     Full-time employment

     Work Hours: 8:00AM or 9:00AM to 5:00PM or 6:00PM (Mondays to Fridays)

     Overtime might be required depending on the critical deliverables

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 1
  • Language(s): Japanese
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Japanese Speaking Customer Fulfillment Order Management

  • Makati, National Capital Region

  • Company

    Dencom Consultancy and Manpower Services
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 100,000.00 monthly

  • Apply