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Japanese Speaking Customer Service - Pampanga/Ortigas/Makati

Pampanga/Ortigas/Makati

Pampanga, Central Luzon ·  5 May (updated)

Cloudstaff

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271 reviews
  • Description



  • ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Provide professional support to all customers

    • Ability to resolve complex issues with focus on customer experience

    • Interact directly with customers through telephone, email and chat

    • Prioritize and resolve customer needs

    • Accurately verify details on regulatory documents

    • Support and explain customer billing and subscription terms

    • Record details of interactions in Service Cloud (SFDC)

    • Provide necessary outbound follow-up, both via phone and email

    • Communicate and coordinate with internal departments

    • Work as a team and be a positive addition to the company's culture

    • Performs other duties as assigned

    • May be required to attend training, meetings, or seminars

    Requirements:

    - Must be fluent in speaking the Japanese language

    - Good English communication skills.

    - BPO Customer Service experience is a plus

    Working Schedule: Dayshift and Nightshift

    Job Type: Permanent

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 1
  • Language(s): English ,Japanese
  • Availability for travel: No
  • Availability for change of residence: No
  • OFERTA_DISCAPACIDAD OFERTA_DISCAPACIDAD_YES

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Job summary

  • Japanese Speaking Customer Service

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply