Offer description

Salary: 70,000-100,000

Primary Responsibilities and Duties

• Receive inbound Customer calls and email communications and address in a professional and friendly manner.

• Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are action as per procedures.

• Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to support resolution.

• Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records.

• Communication of complaint investigation conclusions to customers through written reports and phone conversations.

• Resolve and address any complaints or inquiries within the target timelines described within the key performance indicators for individuals, the team and the company.

• To continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experience.

• Develop and maintain areas of expertise in product specialties required for role; sharing and expanding knowledge within the ARDx Technical Support team

Requirements

• Minimum Qualifications: 2nd Level Certificate, Diploma or bachelor’s degree (BS) in relevant discipline i.e. Biomedical Equipment Services, Medical Transcription, Healthcare Services, Nursing, Engineering discipline.

• The individual will have a minimum of 2-3-years’ experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.

• Demonstrates the application of advanced problem-solving methodologies, is detail-oriented, a critical-thinker, and experienced at investigating and resolving complex issues

• Demonstrates an advanced understanding of the principles of good Technical writing.

• Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook

• Fluency in a second language Bahasa, Mandarin, Japanese, Korean, English

• Strong written and verbal communication skills

• The role is office based but a degree of flexibility is required.

• Ability to take ownership, organise workload and change priorities quickly

• Assume responsibility and accountability for daily tasks and highlights any risk to Team lead.

• Proven ability to function in a self-directed environment, innovative thinker who is positive, proactive and readily embraces change.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Requirements:

• Minimum Qualifications: 2nd Level Certificate, Diploma or bachelor’s degree (BS) in relevant discipline i.e. Biomedical Equipment Services, Medical Transcription, Healthcare Services, Nursing, Engineering discipline.

• The individual will have a minimum of 2-3-years’ experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.

• Demonstrates the application of advanced problem-solving methodologies, is detail-oriented, a critical-thinker, and experienced at investigating and resolving complex issues

• Demonstrates an advanced understanding of the principles of good Technical writing.

• Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook

• Fluency in a second language Bahasa, Mandarin, Japanese, Korean, English

• Strong written and verbal communication skills

• The role is office based but a degree of flexibility is required.

• Ability to take ownership, organize workload and change priorities quickly

• Assume responsibility and accountability for daily tasks and highlights any risk to Team lead.

• Proven ability to function in a self-directed environment, innovative thinker who is positive, proactive and readily embraces change.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Requirements

• Minimum education level: Bachelor´s Degree
• 2 years of experience
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Reeracoen Philippines, Inc

Reeracoen Philippines is pleased to welcome you and be a partner to help you finding the right job in Philippines. Moreover, Reeracoen Philippines is ready to find the suitable candidates to our precious clients as well.