Offer description

Workforce Specialist/Real Time Analyst

Salary: PHP23000 - PHP28000/month

Location: Ayala, Makati

Job Description:

Demonstrates advance knowledge in real time management and exhibits strong decision-making skills in executing real time action plans including BCP

Acts as backup of the Workforce Assistant Manager and responsible in training and development of Intraday analysts in understanding key WFM concepts and tools

Will be part of the WFM CoBRA team who will be covering command center RTA and BCP support.

Roles & Responsibilities:

Acts as a Subject Matter Expert (SME) for RTA function.

Effectively manage intraday of multiple accounts on different systems and platforms plus providing RCA and recommendation on operational performance.

Proactively provides BCP related updates and task such as weather, traffic, earthquake, socio political events, etc that may impact delivery.

Works collaboratively with CoBRA Automation team on project support, data gathering, report call-outs, validation and other task needed.

Assist on NICE IEX webex session for troubleshooting and other system issue discussion with IT.

Delivery of all designated reporting activities as detailed by Service Menu to agreed timescales and quality both internally and externally.

Ability to communicate with all levels of internal/external client on a professional level.

Ability to extract, manipulate and present data from WFM application/manual platform and utilize its full functionality.

Ability to communicate with all levels of internal management & analysts, client and Company Operations on a professional level.

Qualifications:

Bachelors degree

At least 6 months to 1year RTA/WFM experience is highly preferred.

Excellent communication skills

Amenable to work on-site

Job Types: Full-time, Permanent

Requirements

• Minimum education level: Bachelor´s Degree
• 1 year of experience
• Language(s): English
• Knowledge: Microsoft Excel, Reports
• Availability to travel: Yes
• Availability of change of residence: Yes

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries