Offer description

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium and large-sized enterprises. MVP’s build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning and looking for a fun working environment? We got you! Join our growing team of MVPs!

We are looking for top talents who can effectively deliver excellent support to our valued Clients.

We offer learning opportunities, career growth and work-life balance.

Jr. IT Specialist



Job Description



• Ensure the operations and availability of 24x7 financial trading platforms.

• Receive inbound requests through channels, include phone, web forms, emails, chats, and internal stakeholders in IT and business.

• Log, categorize, prioritize, track and route issues reported by stakeholders or alerts raised by monitoring tools.

• Conduct system and service documentation.

• Manage issues, incidents, and crisis.

• Handle stakeholder queries and requests.

• Ensure a high service delivery quality standard to clients and organization stakeholders.

Qualifications



• Bachelors' Degree in Information Technology or any related field

• Solid grasp of technical operations and corresponding business processes, preferably financial services

• Monitoring market and trading operations

• Proactive, self-guided learns who enjoys keep up with the latest advancements in distributed systems technology

• Ability to work, learn and thrive in a fast-paced environment and to work independently

• High energy, passionate team player with excellent verbal and written communication skills

• Well-organized

Requirements

• Minimum education level: Bachelor´s Degree
• 1 year of experience
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About MVP Asia Pacific, Inc.

Mercantile Venture Partners Asia Pacific Inc. is a Business Process Outsourcing (BPO) company that offers the services of elite professionals from all walks of life. The efficiency and unparalleled work ethic of our offshore staff results in reduced overhead costs and increased profits, allowing you to grow your business considerably.

Distance does not diminish the quality and precision of our remote staff’s hard work. In fact, the endless ocean that lay between us and our clients onl...

Mercantile Venture Partners Asia Pacific Inc. is a Business Process Outsourcing (BPO) company that offers the services of elite professionals from all walks of life. The efficiency and unparalleled work ethic of our offshore staff results in reduced overhead costs and increased profits, allowing you to grow your business considerably.

Distance does not diminish the quality and precision of our remote staff’s hard work. In fact, the endless ocean that lay between us and our clients only serves to challenge us and increase our fervor.

Our Creative Team nurtures the ideas entrusted to us, pushing the boundaries of creative possibility while remaining true to the client’s vision. Our artists are vital to visionaries starting a business, thanks to the impact of their design prowess in terms of gaining prominence.

Our Software Engineers ride the waves of technological advancements; simultaneously learning and adapting while encoding brilliant ideas, giving them form in virtual space. With The Internet of Things casting an exponentially widening net over the world, our tech wizards are the final defense against obsolescence.

Our Support Team produces logistical results with quality and precision. MVP’s call center is staffed by customer service representatives who are intensely focused in generating leads for our clients. And should the perfect storm arise, our clients can be confident at our customer service team’s capacity to adapt to the most stressful and time-sensitive situations.

We may be a BPO company but that alone does not define us. We are a nexus of talented individuals and together we form the gateway between ideas and successful ventures.