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  • Description





  • MAIN RESPONSIBILITIES:

    - Serve as the first point of contact for members. Effectively handles inbound calls or conduct outgoing calls to confirm exchanges and solicit spacebank deposits, subscriptions and renewals, meeting/exceeding service expectations.

    - Sell / promote additional travel-related products/services {e.g. current promotions and renewals}.

    - To provide service that will “WOW” our club members, maintaining a positive brand image and company reputation.

    - Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving for members when required.

    - Educate members on the value of their membership and the most effective use of the exchange process.

    - Conduct Welcome / Save calls and support any other contact activities to support marketing activities and engagement initiatives,

    - Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up on a timely manner to ensure resolution.

    - Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity.

    - To ensure that all service and revenue targets, SLAs and KPIs are met and delivered in a timely manner, contributing towards achievement of overall business goals.

    - To assist in conducting User Acceptance Test for all systems when required.

    - To assist in translation /proof-reading of documents/materials whenever required.

    - To provide and tabulate calls statistics and sales reports when needed.

    - Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients.

    - Any other duties as required and/or directed.

    SKILLS, REQUIREMENTS:

    - Ability to speak and write fluently in English.

    - Foreign language (dependent on team requirements where needed).

    - Good listening skills with strong customer service focus.

    - Excellent sales skills with demonstrated track record in sales.

    - Driven, self-disciplined. Proven record in meeting targets and performance objectives.

    - Demonstrated ability to work well in a team environment.

    - Ability to work shifts, including Saturdays as required.

    QUALIFICATIONS & WORKING EXPERIENCE

    - Tertiary qualifications preferable.

    - At least 1 years of sales / service experience preferably from the travel-related industry or a Contact Centre environment.



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Korean Speaking Call Centre Representative

  • Pampanga, Central Luzon

  • Company

    WYNDHAM SERVICES ASIA PACIFIC PHILIPPINES INC
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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