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  • Description



  • Primary Role:

    • Closely coordinate and communicate between the customer and team.

    • Serve as point of contact for all after sales concerns.

    • Service and Account Management; Incident and Problem Management

    • Proactive recommendation of improvement plans, in coordination with Solutions Architect, Assurance and problem management team (where applicable)

    • Stakeholder Management and Project Planning. Will work closely with Solutions Architects, Assurance and problem management and other teams (as needed).

    Minimum Qualifications:

    • Graduate of IT, Computer Science, Computer Engineering, Information Systems, Business Management or equivalent

    • At least 3-4 years of experience in IT Service/Operations Delivery; Fluency in Korean/Hangul Language and English is required

    • Skills: Customer Service Experience Management, Customer Service Experience Management, Incident and Problem Management, Stakeholder Management, Project Planning, Continuous Improvement, Operational Excellence (eg: Root Cause Analysis tools, Failure mode Effect Analysis, Process Maturity Assessment, etc)

    • Certifications: ITIL V4 Foundation and PMP certifications, highly desirable

    • Temporarily Work from Home setup but must be willing to report in Pasay City once onsite operations resumed.

  • Requirements

  • Minimum education level: Vocational
  • 4 years of experience
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Korean Speaking Service Operations Delivery Specialist

  • Pasay, National Capital Region

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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