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Live Sentinel Center ( LSC ) Guard

Davao del Sur, Davao Region ·  5 days ago (updated)

Next BPO Solutions

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  • Description



  • We are seeking awesome experienced people with a background in monitoring, loss prevention, emergency dispatch or alarm call centers to join our small team. We are looking for people who understand the inner workings of surveillance monitoring, including the duties of calling 911 Emergency operators. Protecting our customers and giving the best protection available is our top priority.

    The main function of the position of LSC guard is to provide home monitoring via cameras and, if necessary, intervene to warn off trespassers and potential thieves. LSC guards will review any events that trigger our AI security systems on the perimeter of customer’s homes. If necessary, you will contact the threat via 2-way audio in the customer’s perimeter, contact 911 emergency, or both to address the threat. Our system is designed to predict, prevent, and protect customer homes and businesses from crime by identifying threats and addressing them.

    Responsibilities

    • We are not your average security monitoring company. This position is more than just security—it is the lifeblood of the company. We are looking for someone looking to increase all of his or her skills and make a real difference in security.

    • Involves 40 hours of specialized training, specifically designed around our own unique brand of security.

    • Using our technology, you will review actual, live events and determine the plan of action: address the subject, contact 911 dispatch, trigger a siren or call the homeowner.

    • Provide internal feedback as an advocate for customers in the company: Identify and escalate priority issues, build processes to identify and avoid repeat mistakes/issues.

    • Assist in providing feedback on internal processes for managing our central security station.

    • Work with customer service teams and engineering to refine our system.

    Minimum Qualifications

    • 1 year minimum in the security/law enforcement/emergency dispatch, surveillance.

    • Proficient in relevant computer applications (i.e. web browsing applications, email etc.)

    • Experience working with law enforcement or a law enforcement background preferred.

    • Love of technology—we are an AI and tech company. We are all geeks!

    • Type 35 WPM minimum.

    • Be proficient in communicating in stressful situations. You will be trained and tested. Calling 911 in an emergency requires calmness and clarity of thought!

    • Be comfortable using your voice! You will need to communicate to customers courteously, 911 clearly and concisely, and suspects firmly and confidently!

    • Be able to work on various shifts and work mandatory overtime.

    • Be able to work from home without distractions during the pandemic. Equipment will be provided.

    • We are looking for people who are curious by nature and willing to intervene and investigate situations without hesitation.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Live Sentinel Center ( LSC ) Guard

  • Davao del Sur, Davao Region

  • Company

    Next BPO Solutions
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply