Looking for Customer Service Representative - Internet Television account t57

Offer description

The Customer Service Representative for the Internet Television Account will be responsible for providing exceptional customer service to users of the internet television service. The representative will act as a liaison between the company and the customers, answering queries, resolving issues, and promoting the services offered by the company.

Responsibilities:

Responding to customer inquiries via phone, email, or chat in a prompt and professional manner.
Providing accurate and timely information about the company's products, services, and policies.
Troubleshooting technical issues related to the internet television service and escalating complex issues to the appropriate department.
Resolving billing-related inquiries and issues, including payment processing, refunds, and cancellations.
Documenting customer interactions and maintaining accurate records of all customer interactions.
Promoting additional products and services to customers where appropriate.
Providing feedback to the company regarding customer concerns, trends, and suggestions for improvement.
Participating in training and coaching sessions to improve performance and knowledge of the internet television service and related technologies.

Requirements

• Minimum education level: Senior high school
• Language(s): English
• Knowledge: Customer service, Customer Support

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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