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Looking For Quality Assurance Supervisor

La Union, Ilocos Region ·  24 September (updated)

NeksJob Philippines

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  • Description



  • WE ARE LOOKING FOR QUALITY ASSURANCE SUPERVISOR FOR BAGUIO LOCATION WITH AT LEAST 1 - 2 YEARS EXP BEING A QA SUPERVISOR IN BPO.

    Quality Assurance Supervisor

    Baguio City

    Required Experience:

    Has BPO experience; with at least 1-2 year/s experience of being a Quality Analyst Supervisor in a BPO setting.

    Job Description:

    Identify major areas of quality based opportunities, use root cause analysis to drill down to actual cause, then disseminate information effectively and implement change improvement.

    Maintain and perform analysis of daily, weekly, monthly QA based production reporting and individual variance tracking.

    Verify team attendance daily and confirm analyst\'s hours in the QA attendance tracker.

    Facilitation of internal and client driven calibrations while maintaining variance reporting and complete summarization of calibrations.

    In-depth familiarization of QA guidelines and perform updates based on calibration directives

    Ability to analyze and solve complex QA issues then effectively disseminate and act upon the information.

    Willing to work a flexible schedule if necessary and maintain optimal scheduling assignment of team members.

    Strong communication skills (verbal and written communications).

    Strong attendance record.

    Ability to work independently.

    Professional demeanor

    Must have experience with Microsoft Office (Outlook, Word, Excel, PowerPoint required)

    Ability to perform other related duties and assignments as required by QA management

    Must demonstrate and promote a positive attitude with team members

    Ability to multi-task thru complex issues arising simultaneously

    Interested candidates may submit their resume to ****@neksjob.com

    Email Subject: Quality Assurance Supervisor - Baguio City

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Looking For Quality Assurance Supervisor

  • La Union, Ilocos Region

  • Company

    NeksJob Philippines
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply