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Loyalty Support Specialist

Pampanga, Central Luzon ·  October 15 (updated)

Cloudstaff

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284 reviews
  • Description





  • JR-2650 Loyalty Support Specialist

    Are you a dynamic individual seeking an awesome career in a cool workplace? Take on the role of a Loyalty Support Specialist at Cloudstaff where you get excited to work every day.

    Why will you love working with Cloudstaff?

    Cloudstaff is the fusion of great people, innovative technology and a culture that engages our staff and promotes personal and professional growth. We encourage and support career development through our specialized training programs and mentoring.

    We are committed to building the Number One Workplace in the Philippines by creating a fun, family-friendly, and stress-free work environment. Our workplaces are designed with both productivity and relaxation in mind. We provide break-out rooms with video games, pool tables, ping-pong and more. We want our staff to feel right at home—after all, they are family!

    We demonstrate our commitment and dedication to our customers in everything we do, and it all starts with how we treat our staff. We believe this philosophy delivers better outcomes and we think it is unmatched in the industry.

    Job Description

    This role is focused on supporting the loyalty team in building exceptional customer experiences, with timely, accurate and helpful customer service. This would include written responses to customers and helping solve ongoing loyalty problems to reduce friction for our customers in future.

    You will be working at our Pampanga site.

    Qualifications

    -Experience on Email, Voice and Chat

    -Can work independently

    -Handled different tools/CRMs to assist customers on resolving issues or concerns

    Perks and Benefits

    -Great pay

    -Fun and generous parties, both virtual and actual

    -Relaxation and recreational facilities

    -Overflowing quarterly goodies

    Advance your career with Cloudstaff!



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 2 years of experience
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Loyalty Support Specialist

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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