BestJobs - Jobs - Manager, Sales and Client Services

    Description


  • This is a challenging position that will move you out of your comfort zone, and ultimately lead to fulfilling and exciting experience
    Manager, Sales and Client Services
    Responsible for the general management of all client relationships operating in his/her contact centers
    Primary objective is to exceed budgeted net profit targets for all CRM business operations within the contact centers
    Ensuring that overall revenue per employee contributions are in line with or exceed goals.
    Ensuring revenue contribution is measured for every direct individual and direct employee leaders at every level.
    Implementing effective performance management procedures at individual and team level to address areas of weakness.
    Ensuring that efficiencies are accurately measured and reported.
    Ensuring that the efficiency results are reported and reviewed
    Identifying issues at earliest possible stage and escalate forecasted issues immediately with a summary of expected impact and actions taken to address.
    Taking client needs and commercial contribution into account for organization plans and make sure that client objectives are met through appropriate appointments and organizational design.
    Initiate regular and proactive contact with clients
    Effectively transfer information between the client and the contact center.
    Proactively seek to increase client revenue.
    Seek to introduce deep dependencies and mutually beneficial client relationships.
    Ensuring that revenue streams cover committed costs wherever possible.
    Ensuring the profitability is properly calculated prior to agreement and all costs (including capital investments) are accounted for.
    Ensuring all agreements are profitable and take account of “end of contract” exposures.
    Develop a strategic alliance with the client’s marketing strategy, knowledge of the client’s culture, legislation requirements, and market trends.
    Ensuring all staff act as ambassadors and salesmen/women of the company at all times.
    Always meet or exceed commitments made to clients.
    Ensuring that company identity is accurately represented
    Requirements:
    Candidate must possess at least a Bachelor's/College Degree , any field.
    Preferred managerial candidates specializing in Client Services in a BPO or Call Center industries.
    Full-Time positions available.
    At least 2-3 years related working experience.
    Excellent analytical skills
    Understand the budgeting and projects planning and execution, Team and Project Management

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): Tagalog ,English
  • Knowledge: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Manager, Sales and Client Services

  • Pampanga, Central Luzon

  • Company

    Checker HK Services Philippines, Inc.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply