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  • Description

  • Description:

    (Salary is 77k basic)

    • Deliver excellent customer experience in HR and Payroll query resolution aligned to People Services service center’s culture and aspirations.

    • Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base.

    • Strictly follows established processes for case management and issue resolution, including logging and

    documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge

    resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution.

    • Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution.

    • Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards.

    • Adheres to established regulations, processes, procedures, plans and systems. Maintain and update process SOP Knowledge Base.

    • Ensures high-quality standards for all activities, initiatives, and tasks. Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management.

    • Maintains confidentiality of department and employee information according to established practice.

    • Knows, understands, incorporates and demonstrates the vision and values of company in behaviors,

    practices and decisions.

    Language Proficiency: Written & Verbal proficiency in the following languages:

    • English

    • Mandarin

    Knowledge / Attributes:

    • Experience with customer support: customer interactions, addressing escalations. Human Resource

    contact/service center experience preferred.

    • Excellent telephone communication skills, including strong listening and comprehension skills.

    • Excellent written skills to communicate clearly and concisely with customers via email as needed.

    • Strong customer focus and experience in effective conflict resolution.

    • Must possess a comprehensive knowledge of Human Resources administrative procedures, as normally obtained through a High School diploma or equivalent and one (1) to three (3) years of experience in an HR

    administrative or support role, with a minimum of two (2) years customer service experience in a high volume work environment.

    • General knowledge of human resources, benefits administration and payroll; talent acquisition/ management, learning and training, compensation, leave administration preferred.

    • Ability to organize and prioritize workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.

    • The role requires attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities.

    • PC experience and demonstrated proficiency in MS Word, PowerPoint, Excel, Windows or related computer software.

    • Experience with service center tools highly preferred (e.g. Siebel, AVAYA, etc.)

    • Working knowledge of PeopleSoft preferred.

    • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, company’s

    Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Mandarin Chinese ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Mandarin Bilingual HR Analyst

  • Taguig, National Capital Region

  • Company

    Dencom Consultancy and Manpower Services
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply