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  • Description



  • Job Responsibilities:

    Open and maintain customer accounts by recording account information

    Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

    Assist customers with their banking needs and ensure they receive outstanding banking experience

    Provide information and step by step instructions for using online banking services or mobile devices

    Inform and suggest new banking products and services to customers

    Requirements:

    Bachelor's degree in any field

    Fluent in MANDARIN and English language, both oral and written

    Experience is preferred but not required

    With willingness to learn

    Permanent Residency/Work visa status preferred

    Mental capacity to make quick and rational decisions

    Tech savvy – knowledgeable in MS Applications (Word, Excel, Outlook,etc.)

    Effective communication skills and good listening skills

    People oriented

    Able to multi-task and carry out duties in a fast-paced environment

    Willing to work in shifting schedule

    Can start ASAP

    Join our team today by clicking the APPLY NOW button and sending your most updated CV on the email indicated below!

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Mandarin Customer Service Specialist

  • Manila, National Capital Region

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply