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Mandarin Support Representative - Sportsbook Industry

Sportsbook Industry

₱ 100,000.00 monthly ·  Makati, National Capital Region ·  Today, 02:33 PM (updated)

Reeracoen Philippines, Inc

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8 reviews
  • Description

  • Essential Job Functions / Main Duties & Responsibilities:

    • Answer, support and follow up on communication to ensure service is provided to the highest standards.

    • Research solutions to issues

    • Interact with various department to resolve issues in a timely manner

    • Use available tools and information resources to resolve problems

    • Use a comprehensive knowledge of the company website and the relevant system to investigate and resolve issues

    • Administer transactions as required

    • Review and follow up with deposit / withdrawal transactions in accordance with established standards and procedures.

    • Escalate unresolved problems in accordance with establish policy procedures and protocols.

    • Administer account management including updating notes in accounts

    • Research transaction discrepancies and take appropriate action

    • Monitoring of activity, including assisting in the identification of fraudulent activity or abuse

    • Maintain professionalism and adhere to the company standards during all interactions.

    • Assistance with special projects

    • Other tasks and duties as assigned


    Skills & Qualifications:

    • Ability to think critically and draw from experience to make decisions

    • Computer literacy

    • Care in dealing with sensitive information

    • Ability to understand both written and oral instructions in English and Mandarin

    • The ability to organize and manage multiple priorities

    • Ability to independently solve problems

    • Strong customer orientation

    • Excellent interpersonal and communication skills

    • Goal Oriented

    • Performance driven and a strong team player

    • Fluent and advanced skills both oral and writing, in both languages would be an asset

    Knowledge & Experience:

    • Minimum of 3 years in a position with relevant experience would be an asset

    • Knowledge of Sportsbook industry would be an asset

    • Basic office skills including knowledge of Microsoft Word and Excel

    • Fluent Mandarin & English read and write

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 3
  • Language(s): English ,Mandarin Chinese
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • Mandarin Support Representative

  • Makati, National Capital Region

  • Company

    Reeracoen Philippines, Inc
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 100,000.00 monthly

  • Apply