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  • Description

  • Initiates the collection activity for overdue accounts, for assigned customers, contacting customers via mail and phone calls to collect payments in a timely manner;

    • Updates and circulates Aging reports (Collector Aging, Pre-term and Termination Files)

    • Follows up on outstanding issues, and updates system notes with the status of all collection activity;

    • Researches customer deductions, discrepancies like short payments and coordinates resolution to any record disagreement;

    • Responds to customers’ requests for documentation, which may include, but is not limited to providing invoice copies, statements, payment history, contracts, tax forms, etc.;

    • After researching collection activity and status, follows general operating procedures to recommend amounts for write-off;

    • Reconciles customer accounts and prepares adjustments following standard operating procedures;

    Communicates with billing staff and sales account managers to resolve accounts receivable issues, as appropriate;

    • Periodically prepares reports on the status of collection activities for submittal to the GIS Collections Manager;

    • Prepares reports for finance and sales management on past due customers and sets up monthly meetings with Business, Finance, and Sales to determine next steps for firms with aged items which could lead to service termination.

    • Responsible for contacting the required number of contacts in a monthly basis given by Collections Management. The contact should be solely for collection activity purposes.

    • Manages the contact updates in BIS and Salesforce/MerlinE to ensure bounce backs are inactivated and new contracts are entered into the systems.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Availability for travel: No
  • Availability for change of residence: No
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Job summary

  • Market Data Services Analyst

  • Taguig, National Capital Region

  • Company

    Collabera Technologies Private Limited, Inc
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 40,000.00 monthly

  • Apply