Offer description

MASS HIRING Call Center Agent APPLY NOW START ASAP (Antipolo City) 18k Monthly


Excellent Call Center Cepresentative may include the following duties and responsibilities:

-Respond to customer inquiries over the phone and through other communication channels (e.g. email, chat) in a timely and professional manner.
-Gather information from customers to diagnose and resolve technical issues.
-Handle customer complaints and escalate more complex issues to a higher level of support as needed.
-Record customer interactions and transactions accurately in the company's database.
-Provide accurate information about products and services and upsell when appropriate.
-Meet or exceed performance targets, such as response time and customer satisfaction scores.
-Continuously improve product and industry knowledge to provide better support to customers.
-Work effectively with a team of call center representatives to ensure efficient and effective resolution of customer issues.

Requirements for this role may include excellent communication and interpersonal skills, strong problem-solving abilities, a customer-focused approach, and computer proficiency. Prior experience in a call center or customer service environment is a plus.

Requirements

• Minimum education level: Senior high school
• Language(s): English
• Knowledge: Customer service, Communication and persuasion, Customer Support, Technology, Information technology

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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