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Member Services Executive (Cantonese/English) - shifting

shifting

₱ 85,000.00 monthly ·  Pasig, National Capital Region ·  16 October (updated)

Dencom Consultancy and Manpower Services

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  • Description



  • Duties & Responsibilities:

     Answers / Address Customer requests, general inquiries in a prompt, accurate and professional manner

     Effectively identify Member needs by probing and providing appropriate solutions

     To provide one-stop service including fare quotations, reserving flights and answering general inquiries.

     To handle member requests promptly, accurately and professionally.

     To effectively identify members’ needs by probing and providing appropriate solutions.

     To feedback members’ comments for service improvement.

     Willing to accept that functions and responsibilities that may be modified based on the needs of the Account (i.e.

    Work during holiday season, shifting schedule/s and the like, handle any contact channel such as chat, email and

    Social Media

     Other tasks / functions that may be assigned by the Company as per business requirement. These may change

    from time to time to reflect the changing requirement of your position and our business.

    The successful candidate must have / be:

     Minimum of two (2) years tertiary education

     Good Oral, Reading and Writing in both Cantonese and English

     Willing to work on shifting schedules, extended working hours, and/or holidays, as required

     Customer/member service orientation and good interpersonal skills.

     Good listening skills.

     Efficient and polite, with clear voice, helpful tone and friendly attitude.

     Knowledge of airline industry, products and services an advantage

     Able to work under pressure

  • Requirements

  • Minimum education level: Junior High School
  • Language(s): English ,Cantonese Chinese
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • Member Services Executive (Cantonese/English)

  • Pasig, National Capital Region

  • Company

    Dencom Consultancy and Manpower Services
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 85,000.00 monthly

  • Apply