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  • Description

  • Duties include:

    • LC’s will interact with the borrower:

    o Email a “Needs List”

    o Monitor the document system to ensure all documents requested from the

    Needs List are received from the borrower.

    o Follow up with borrower for any missing items.

    • Provide frequent loan status updates to the borrowers or Real Estate Agents by

    email or phone.

    • Follow up on DB leads (Search criteria to be provided)?? Is this a sales call?

    • Lock a loan when instructed (dependent on SunSoft access)

    • Prepare the loan file for submission (using ZenDocs) to Ops

    • Make sure CD (Closing Disclosure) has gone out

    • Run DU or LP (dependent on SunSoft access)

    • Return calls as required or directed by the Loan Officer

    • Write thank you and customer appreciation letter.

    • Order supplies as needed when directed (use approved or preferred vendors)

    • Schedule meetings or events for LowRates leadership as directed

    • Perform Administrative tasks as needed.

    Minimum Requirements for Back Office Agents:

    • 2-year college, plus 2 or more years of relevant work experience or 4-year college

    degree with 1 year or more of relevant work experience

    • Strong English reading and comprehension skills

    • Excellent customer service skills and ability to deal with difficult people


    • Strong English verbal and written communication skills

    • Ability to follow instructions in English and adhere to defined procedures

    • Organized and ability to prioritize a large pipeline of work and multi-task

    • Ability to work in a fast paced environment

    • Strong Computer Literacy

    o Must know how to navigate through Windows 10.

    o LC’s will access online tools and applications through Amazon Appstream

    o LC’s must be proficient at navigating through multiple windows and applications

    o LC’s must be able to use a Loan Origination Software system

    o LC’s must be able to access supporting documents in the Broker In Box or

    document repository

    Desired Skills (not required)

    • Experience and knowledge of mortgage and the mortgage process.

    • Customer Service experience a plus

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Mortgage Loan Coordinator

  • Davao del Sur, Davao Region

  • Company

    SixEleven Global Services and Solution
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Apply