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MS Exchange UM (Analyst – Lead Level)

₱ 45,000.00 monthly ·  Quezon City, National Capital Region ·  8 April (updated)

V-CALL CENTER LINK (VCCLINK), INC.

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  • Description



  • Primary Role:

    - Provide 2nd level or higher support related but not limited to: e-mail technical support or remote telephone and assistance for internal and external customers.

    - Manage incidents and service requests. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.

    Minimum Qualifications:

    - Candidate must possess at least a Bachelor's Degree in Business Management, Information System, Computer Science, Information Technology or other relevant fields.

    - At least 5 years’ experience in Customer/Client service experience, Microsoft Exchange Unified Messaging Server 2007 or Live Communication Server 2005 administration, Win2000/2003 administration, Hardware management skills.

    - ITIL certification is a plus.

    - Excellent documentation, analytical, and resolution skills. Must be able to communicate effectively and work with all levels of the organization

    - Temporarily work from home but applicants must be willing to work in Mandaluyong, BGC or Quezon City once onsite operations resumed.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • MS Exchange UM (Analyst – Lead Level)

  • Quezon City, National Capital Region

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Type of contract

    Permanent contract

  • Work type

    Home Based

  • Salary

    ₱ 45,000.00 monthly

  • Apply