BestJobs - Jobs - NOC Technician – Level 1

    Description



  • The objectives of this role are to:


    • Perform re-active user administration tasks.
    • Apply daily effort to update and complete customer documentation.
    • Assist NOC technicians with daily tasks
    Ensure Incidents and Service Requests are managed effectively; ensuring information is captured in the Ticket Management System (ConnectWise) for future reference and analysis, in line with ITIL principles
    • Liaise with Fourier internal support teams and external service providers as required to resolve Incidents and complete Service Requests, to ensure compliance with SLA’s and OLA’s.
    • Contribute to the development of our internal knowledge base and maintain up to date documentation
    • Securely maintain Fourier’s operational and physical environments in line with Fourier’s security policies, standards and work practices.
    • Securely maintain Fourier’s Customer’s operational and physical environments in line with Fourier’s customer’s security policies, standards and work practices.
    • Undertaking study/training to gain approved Information Technology Certifications and

    Qualifications:

    You must uphold Fourier’s Code of Conduct Values:

    • Be patient and courteous
    • Be inclusive
    • Be considerate
    • Be timely
    • Be respectful
    • Choose your words carefully
    • Be kind to others
    • Resolve disagreements and differing views constructively
    • Our difference can be our strengths
    • Focus on resolving and learning from mistakes

    Foundation knowledge, skills, experience & qualifications :

    • A strong customer service and work ethic
    • Effective verbal and written communication skills
    • Excellent analytical and problem solving skills to enable effective identification and resolution of IT related issues
    • Relevant Tertiary or Industry Certified qualifications
    • ITIL Certification or relevant experience
    • Strong understanding of ITIL Service Management
    • Sound knowledge of Microsoft Office products
    • Experience in IT Service Desk operations and incident management processes using a Service Ticket Management System
    • Previous experience working in a service/help desk role
    • Experience in supporting Windows 7/10 desktop environments
    • Experience in troubleshooting network environments
    • Experience in using Desktop Remote Management tools
    • Experience in an Active Directory environment


  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • NOC Technician – Level 1

  • Davao del Sur, Davao Region

  • Company

    Next BPO Solutions
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply