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  • Description

  • NOC Technician handles incidents, host outage bridges, assist with change management, prepares root cause analysis, monitors Solarwinds alerts, and escalates issues to technical engineers. NOC Technician also ensures proper outage notifications are sent to stakeholders, tracks and follow up incidents and service requests to deliver excellent customer satisfaction, meet business needs, and exceed expectations.

    Responsibilities:

    -Handles incidents, host outage bridges, assist with changes, prepares root cause analysis, answer phone calls, emails, triage service requests, and monitor Solarwinds alerts

    -Manages incidents, conference bridges and assists with the change management process

    -Answer phone calls promptly, triage service requests, and manages tickets through completions within established SLA

    -Creates change gear tickets for each Solarwinds alarms for tracking and documentation purposes

    -Prepares root cause analysis provided by technical engineers and re-write it in simple terms to ensure that the customer fully understands the outage details

    -Tracks, updates, and communicate incidents to the stakeholders and provides status in an effective manner

    Qualifications:

    -Bachelor's Degree in Networking, Telecommunications, MIS, Computer Science or a related field

    -Must be coming from a BPO or KPO industry

    -CCNA or CCNP preferred, but not required

    -Candidate must be amenable to work on a Night Shift schedule

    Kindly attach your most updated resume or CV for us to better understand your profile and we’ll give you a call as soon as possible!

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • NOC Technician

  • Makati, National Capital Region

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 30,000.00 monthly

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