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  • Description



  • The day-to-day activities:

    • Support our customers' KYC verification by using system and tools to complete end to end process including a video verification;

    • Responding to any KYC profile which requires verification

    • Determine if there are any fraud patterns or OFAC consumer profiles and escalate.

    • Ensure due diligence on consumer profile is complete adhering to SOPs

    • Ensure that work is completed in accordance with established procedures and standards;

    • Acquire and update knowledge on procedures related to relevant processes;

    • Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;

    • Support our customers' fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies;

    • Liaise with other departments when required;

    • Work on phone and emails channels

    • Ensure that work is completed in accordance with established procedures and standards;

    • Acquire and update knowledge on procedures related to relevant processes;

    • Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;

    • Process work as requested by Team Leader/Manager;

    • Participate in team meetings, activities, promotes team spirit.

    • Show dedication and ownership of clearing the queues - adhere to Service Levels.

    • Proven track-record of great customer service

    • Provides coaching, advice and guidance based on case findings.

    • Participates in meetings and presentations or other designated special projects as assigned by department management.

    • Other duties as assigned by Management or reporting Supervisor.

    • Contribute towards cost saving and financial optimization projects.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Office Assistant

  • Makati, National Capital Region

  • Company

    Asia Peopleworks Inc.
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 14,000.00 monthly

  • Apply