BestJobs - Jobs - Office Staff - complaints department


  • -Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

    -Maintaining a positive, empathetic and professional attitude toward customers at all times

    -Prepare reports by collecting and analyzing customer information

    -Keeping records of customer interactions, transactions, comments and complaints.

    -Follow communication procedures, guidelines and policies

    -Act as the company gatekeeper


    -College graduate of BS Political Science, Business admin., or equivalent

    -Strong communication skills

    -Keen to details and Active listener

    -Ability to multi-task, prioritize and manage time effectively

    -Documentation Skills

    -Ability to stay calm when customers are stressed or upset.

    -Knowledgeable in Business writing

    -Willing to be assigned in Imus Cavite

    Note: Interview will be at the main office in Shaw Blvd. Mandaluyong City, Bring your updated resume and a photocopy of your TOR.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): Tagalog ,English
  • Knowledge: Microsoft Outlook, Microsoft Word, Adaptation to change, Decision making, Construction, Time Management, Initiative, Real State, Conflict Resolution
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Office Staff

  • Cavite, Calabarzon

  • Company

    Charles Builders Co., Inc.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply