BestJobs - Jobs - Online Teacher Mentor - Ortigas Pasig

    Description



  • RESPONSIBILITIES:

    Interact with Teacher via telephone, e-mail, chat, etc. providing technical support and problems solving abilities

    Identify, evaluate and prioritize Teacher problems and complaints

    Analyze Teacher problems and formulate plans of resolution

    Utilize all technical resources to solve customer problems

    Serve as a point of escalation between teachers and other Teacher Support Services/departments

    Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

    Assist in evaluating new services and processes in relation to technologies introduced at the helpdesk.

    Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.

    Work with departmental staff to promote, develop, and maintain strong customer service values.

    Escalate unresolved issues to support leads, designated service group or China IT.

    Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

    Attempt to resolve the customer’s situations within one call wherever possible

    Work with the Supervisor to learn new fixes and creation/updating of knowledge databases

    Assist the Supervisor to develop scripts for issues reported at the Helpdesk

    Work with the Helpdesk Supervisor to improve/implement new processes

    Work with other support groups to update knowledge bases and share knowledge

    Ability to analyze problems, diagnose complex IT issues and formulate plans of resolution and solutions

    Ability to ensure/certify that our teachers have an environment which is conducive to learning/teaching

    QUALIFICATIONS:

    Candidate must be at least a graduate of a 4 year course / Bachelor's degree, any field

    Proficient is using MS Applications

    Amenable to work in shifting schedule (morning and mid shift)

    WIlling to work in Ortigas, Pasig City

    Preferrably with ESL / Kids teaching background

    CSR/ TSR experience is a plus

    Excellent written and oral communications skills



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Online Teacher Mentor

  • Pasig, National Capital Region

  • Company

    51talk
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply