BestJobs - Jobs - Operations Manager - 3AM to 12PM

Operations Manager 3AM to 12PM

Pampanga, Central Luzon ·  13 May

Shore 360

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  • Hawaii based residential cleaning and company is seeking an experienced mid-level to senior-level offshore agent to assist in managing the daily operations of the company.

    The Operations Manager position is a blend of virtual assistant, admin and customer support specialist. The OM reports to and works directly with the locally based Operations Director.

    The ideal candidate possesses a unique mix of qualities and work experience. He or she is organized, a great communicator, has the ability to multitask, can think on their feet, is a master problem solver and able to work independently. He or she has worked in the call center industry for at least 3 years and has experience in high level customer support and/or has worked as a VA.

    This is a unique position that will be rewarding for an individual seeking an exciting and challenging work environment / mission.

    Responsibilities & Duties:
    The primary responsibilities include (but not limited to):
    ● Providing customer support to our clients via phone, email and chat.
    ● Provide support to our cleaning contractors
    ● Receive and create cleaning appointment bookings from clients
    ● Manage client booking schedules
    ● Dispatch jobs to cleaning contractors
    ● Send communications to clients and cleaning contractors
    ● Support the Operations Director, performing a variety of administrative tasks
    ● Receive inbound calls from potential new customers
    ● Complete basic daily tasks...charge cards, send sms, send schedules

    Preferred Skills:
    ● Strong english communication skills (both written and verbal)
    ● Organized and able to prioritize tasks in a fast paced environment
    ● Team player with excellent interpersonal skills
    ● Ability to manage communications between multiple individuals
    ● Ability to solve problems quickly and think creatively
    ● Strong customer service skills
    ● Research skills
    ● Computer savvy. Able to quickly learn simple software programs used to run the business

    Work Schedule: Tuesday - Saturday 3am - 12pm (with some flexibility on shift days / times)

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Operations Manager

  • Pampanga, Central Luzon

  • Company

    Shore 360
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply now