BestJobs - Jobs - Operations Manager for Iloilo


  • Responsibilities:
    Reporting directly to the Director for Operations, the Operations Manager achieves his/her targets with the assistance of all Transcom support functions.
    The primary objective is to achieve the set revenue target and Gross Profit Margin for his/her business unit with high employee and client satisfaction.
    The position requires effective leadership and business execution for the following key focus

    Define needs for Team Leader recruitment in conjunction with HR.
    Be in charge of Team Leader development and support, and define Team Leader training needs.
    Set and follow up on quality and quantity targets for the allocated Clients/projects.
    Promote teamwork.
    Ensure that employee satisfaction is high and attrition is low within the allocate production unit.
    Develop and maintain effective performance management.
    Lead by example.

    Have a deep understanding of the price structure and the profitability goals of TWW.
    Ensure that price structures are communicated and understood by every member of his/her business unit.
    Proactively respond to variances in targets and service levels.
    Prepare and/or support preparation for commercial negotiations.
    Ensure that profitability is calculated accurately prior to agreement and all costs (including capital investments) are accounted for.
    Plan and implement expansions to current business.
    Plan for and implement new businesses.
    Drive negotiations toward agreement ensuring TWW risks and profit objectives are covered at all times.
    Ensure that revenue streams cover committed costs wherever possible.
    Ensure regular and proactive contact and interaction with clients
    Ensure clients satisfaction through continuous business improvements.
    Seek to increase client revenue and develop a partnership.
    Strategic alliance with client’s marketing strategy, knowledge ability of clients’ culture, legislation regulations, and market trends.

    Process & Integrity
    Continuously review procedures and implement improvements.
    Implement TWW standard practices.
    Ensure that demand forecasting is as accurate as possible and that resources deployed is match demand effectively.
    Promote synergistic teamwork with the Business Support Team ensuring that all data is accurate and completed on time.
    Attend internal meetings with other staff of the contact center.
    Directly responsible for all communication with and support of Team Leaders.
    Pursue communication with Clients that have been allocated to the Business Manager’s responsibility areas. Additional responsibilities may be added as the needs of the business change and expand.

    Candidate must possess at least a Bachelor's/College Degree , any field.
    Good verbal and written communication skills, can work well with a team
    At least 1 year(s) of working experience in the related field is required for this position.
    Applicants must be willing to work in Iloilo City.
    Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
    Full-Time positions available.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 6
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Operations Manager for Iloilo

  • Iloilo, Western Visayas

  • Company

    Transcom Worldwide Philippines Inc.
  • Work type

    Permanent contract

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