BestJobs - Jobs - Operations Manager

    Description



  • Job Requirement:

    Must be a graduate of any Bachelor’s Degree course

    At least 2 years of working experience as an Operations Manager in a BPO setting.

    Experience in Sales or Customer Service Management is a must

    Exceptional, professional communication skills both written and verbal

    Effective presentation skills are essential for this position

    Job Description:

    Ensures the achievement of KPI and metrics through proactive management of the operations teams and active coordination with various support teams.

    Provides monitoring evaluation/s to agents thru team leads with recommendations, changes and /or enhancements to improve skills

    Coordinates with Team Leaders, Managers, and Trainers

    Ensures quality compliance by means of sales verification depending on the type of campaign.

    Provides complete and accurate quality and productivity reports

    Consolidates and tracks production stats at a team and individual level

    Provides strategic direction and guidance to the managed program

    Helps in providing training, coaching, feedback and assistance to agents in making sure they understand new policies and procedures for quality

    Other tasks related to the aforementioned responsibilities may be assigned due to business needs

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Operations Manager

  • Cebu, Central Visayas

  • Company

    FWD BPO, Inc.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply