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Operations Manager

₱ 40,000.00 monthly ·  Pampanga, Central Luzon ·  Yesterday, 04:17 PM (updated)

Shore 360

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5 reviews

    Description



  • Roles and Responsibilities:

    The responsibilities of the Operations Manager is to ensure set KPIs are met by the staff consistently; develop company systems for customer interaction, voice responses, and control the implementation processes; establish high standards for productivity, quality, customer service, as well as define user guidelines; conduct staff performance reviews, cost/benefit analysis, and other operational strategy assessments; aid recruitment process by interviewing potential hires and outlining company's clear job expectations.

    The Operations Manager is expected to summarise, collect, and analyse business trends and data for regular performance reports, oversee system maintenance and upgrade implementation, call for repairs and troubleshooting as needed, improve professional skills through provided company workshops, maintain tracking trends, and actively participate in team projects.

    Required Experience:

    3+ years' experience as an Operations Manager

    With related work experience

    Customer service experience

    Extensive BPO background

    Minimum Qualifications:

    Bachelor's Degree

    A Successful Candidate must have:

    Good track record of meeting and delivering targets

    A creative mind that can devise effective plans on how to make each employee reach their target

    Ability to solve problems through innovation

    Ability to articulate him/herself well enough with others, like staff, other managers and Clients

    Ability to manage relationships better and develop people to achieve growth at the same time

    Proficient with:

    Customer Service

    People Management

    CRM

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English
  • Knowledge: CRM, Customer service, Management
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Operations Manager

  • Pampanga, Central Luzon

  • Company

    Shore 360
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 40,000.00 monthly

  • Apply