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  • Description

  • Job Requirement:

    Must be a graduate of any Bachelor’s Degree course.

    At least 2 years of working experience as an Operations Manager in a BPO setting.

    Experience in Sales or Customer Service Management is a must.

    Exceptional, professional communication skills both written and verbal.

    Effective presentation skills are essential for this position.

    Job Description:

    Ensures the achievement of KPI and metrics through proactive management of the operations teams and active coordination with various support teams.

    Provides monitoring evaluation/s to agents thru team leads with recommendations, changes and /or enhancements to improve skills.

    Coordinates with Team Leaders, Managers, and Trainers.

    Ensures quality compliance by means of sales verification depending on the type of campaign.

    Provides complete and accurate quality and productivity reports.

    Consolidates and tracks production stats at a team and individual level.

    Provides strategic direction and guidance to the managed program.

    Helps in providing training, coaching, feedback and assistance to agents in making sure they understand new policies and procedures for quality.

    Other tasks related to the aforementioned responsibilities may be assigned due to business needs.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Operations Manager (Sales)

  • Mandaue City, Central Visayas

  • Company

    FWD BPO, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply