BestJobs - Jobs - Operations Supervisor - Angono, Rizal

Operations Supervisor Angono, Rizal

Rizal, Calabarzon ·  16 September (updated)

NeksJob Philippines

NeksJob Philippines

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  • - To manage day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to ensure delivery of a consistently superior customer service and meeting/exceeding sales goals of the organization.
    - People management, including all HR related issues, as well as staff development
    - Operational management
    - Managing the floor, adherence to schedule
    - Ownership and problem resolution
    - Call monitoring. coaching and feedback, responsibility for delivery of the defined customer experience in every call
    - Motivation, leadership for a team of 5 agents (to start the account and will grow to 50 agents)
    - Conducting performance appraisal for the team
    - Compiling reports on team's performance and feedback
    - Communication and being a focal point of dissemination of information from management to team and vise versa
    Qualifications Required for a Team Leader:
    - minimum of 5 years experience in the BPO industry handling sales campaigns
    - minimum of 3 years experience handling a team as a supervisor or a manager
    - Sales experience is a MUST
    - Excellent problem solving and communication skills
    - Willing to work during night shifts (10PM-7AM, Mon-Fri and Sat/Sun off)
    This position is open to aspiring candidates from different regions of the Philippines who are willing to relocate in Angono, Rizal
    Interested and qualified applicants should send an updated resume to ****
    Subject: Operations Supervisor - Angono

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Operations Supervisor

  • Rizal, Calabarzon

  • Company

    NeksJob Philippines
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply