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Operations Supervisor - Angono, Rizal

Angono, Rizal

₱ 35,000.00 monthly ·  Rizal, Calabarzon ·  10 February (updated)

NeksJob Philippines

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  • Description



  • - To manage day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to ensure delivery of a consistently superior customer service and meeting/exceeding sales goals of the organization.

    - People management, including all HR related issues, as well as staff development

    - Operational management

    - Managing the floor, adherence to schedule

    - Ownership and problem resolution

    - Call monitoring. coaching and feedback, responsibility for delivery of the defined customer experience in every call

    - Motivation, leadership for a team of 5 agents (to start the account and will grow to 50 agents)

    - Conducting performance appraisal for the team

    - Compiling reports on team's performance and feedback

    - Communication and being a focal point of dissemination of information from management to team and vise versa

    Qualifications Required for a Team Leader:

    - minimum of 5 years experience in the BPO industry handling sales campaigns

    - minimum of 3 years experience handling a team as a supervisor or a manager

    - Sales experience is a MUST

    - Excellent problem solving and communication skills

    - Willing to work during night shifts (10PM-7AM, Mon-Fri and Sat/Sun off)

    This position is open to aspiring candidates from different regions of the Philippines who are willing to relocate in Angono, Rizal

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 5
  • Language(s): English ,Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Operations Supervisor

  • Rizal, Calabarzon

  • Company

    NeksJob Philippines
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 35,000.00 monthly

  • Apply