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Operations Supervisor CSR - with GDS experience

with GDS experience

Pasig, National Capital Region ·  More than 30 days ago

NeksJob Philippines

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  • Description


    Responsible for direct supervision of 15-18 agents

    Responsible for the attainment of client set goals, efficiency targets and overall team performance

    Performs consistent and affective coaching sessions to address performance gaps

    Analyzes agents performance and develops action plan to bridge gaps

    Conducts regular performance management to improve challenged members of the team


    GDS Experience (Global Distribution System) – 1 year Sabre experience

    Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor\'s/College Degree in any field.

    Open to shifting, flexible in terms of work hours, and working on holidays

    Strong performance management background

    Excellent coaching skills

    Can work under extreme pressure

    Possess above average English written and verbal communication skills

    With demonstrable track record in achieving targets and improving agent performance

    Service and customer-focused

    Strong analytical skills; very detail-oriented

    Strong decision-making and problem-solving skills

    Knowledgeable in call center tools and processes

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Operations Supervisor CSR

  • Pasig, National Capital Region

  • Company

    NeksJob Philippines
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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