Offer description

- Responsible for direct supervision of 15-18 agents

- Responsible for the attainment of client set goals, efficiency targets and overall team performance

- Performs consistent and effective coaching sessions to address performance gaps

- Analyzes agents performance and develops action plan to bridge gaps

- Conducts regular performance management to improve challenged members of the team

Required Skills:

- GDS Experience (Global Distribution System) – 1 year Sabre experience

- Candidates must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.

- Open to shifting, flexible in terms of **** hours, and ****ing on holidays

- Strong performance management background

- Excellent coaching skills

- Can **** under extreme pressure

- Possess above average English written and verbal communication skills

- With demonstrable track record in achieving targets and improving agent performance

- Service and customer-focused

- Strong analytical skills; very detail-oriented

- Strong decision-making and problem-solving skills

- Knowledgeable in call center tools and processes

Please email your resume to ****@neksjob.com with the position as the subject line

Requirements

• Minimum education level: Bachelor´s Degree
• 1 year of experience
• Knowledge: Customer service, Communication and persuasion, Commercial skills / Networking, Customer Support

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries