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OPS Business Analyst (PCI) - Makati


₱ 100,000.00 monthly ·  Makati, National Capital Region ·  More than 30 days

  • Description

  • Duties and responsibilities:

    Drives and facilitates workshops to gather, understand and analyze business requirements

    Socialize CR process and requirements with in country teams. Review and approve in country CR to ensure accuracy and completeness of results

    Translates business requirements into functional requirements to help team build the solution

    Ensures business requirements are socialize to stakeholders including technology team and addresses any clarifications

    Develops as-is and to-be process flow using Visio and presents to all stakeholders including IT team

    Reports and analyzes progress of the project and assist in project planning, scoping, task estimation and prioritization (performs dual roles as PM and BA)

    Implements proposed solution to resolve current issues

    Performs gap analysis for systems that requires enhancement

    Performs user trainings and documents guidelines of newly implemented processes or systems

    Develop documentation on all new initiatives and enhancement requests originating from countries such as but not limited to:

    New Partner / Sponsor / Vendor

    New Call Centre

    New Payment Gateway

    New MiD’s

    New Collector

    Changes to existing flows (e.g. change from SFTP to PGP email)

    Change in format / content of files being exchanged by collector

    Change in frequency, notification or priority of tasks

    Develop test cases and facilitate SIT, UAT from end to end testing

    Supports primary investigation during UAT

    Coordinates with developers on the solution proposal

    Obtain SIT/UAT Sign-Off

    Maintain inventory of all active MID’s across all countries and all other relevant documentations

    Work with BAU compliance team & in-country ops to reduce exception process where possible and document risk acceptance where exception processes cannot be eliminated

    Propagate BAU changes that arise due to changes mandate / guided by global team.

    Ensure that process flows documented and handed over by project team are maintained in current state & refreshed at least on annual basis


    Proven ability to work with both business and technical teams

    Experience working in teams developing enterprise-level software applications

    3+ years of Business or System Analyst experience in a technology-oriented organization

    3+ years experience working with software development staff and software development lifecycle processes

    Business/technical project analysis

    Software program management

    Strategic planning



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • OPS Business Analyst (PCI)

  • Makati, National Capital Region

  • Company

    John Clements
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 100,000.00 monthly

  • Apply