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Outbound Caller Team Lead

Pampanga, Central Luzon ·  5 days ago (updated)

Cloudstaff

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283 reviews
  • Description



  • JR-3237 Outbound Caller Team Lead

    Are you up for an exciting role in a rapidly-growing company that provides effective solutions to hundreds of clients across the globe? You’re exactly the one we’re searching for!

    Why will you love working with Cloudstaff?

    Cloudstaff is the fusion of great people, innovative technology and a culture that engages our staff and promotes personal and professional growth. We encourage and support career development through our specialized training programs and mentoring.

    We are committed to building the Number One Workplace in the Philippines by creating a fun, family-friendly, and stress-free work environment. Our workplaces are designed with both productivity and relaxation in mind. We provide break-out rooms with video games, pool tables, ping-pong and more. We want our staff to feel right at home—after all, they are family!

    We demonstrate our commitment and dedication to our customers in everything we do, and it all starts with how we treat our staff. We believe this philosophy delivers better outcomes and we think it is unmatched in the industry.

    Job Description

    Monitor all calls to ensure that due procedures and quality standards are strictly adhered to, facilitate and organize training session for all agents and participate in recruitment of new call center agents, conduct regular review of all call center agents performance and organize training sessions for under performers, submit regular reports to management, contact businesses or private individuals by phone.

    You will be working the mid shift at our Clark site.

    Qualifications

    -Team management experience

    -Coaching and communication skills

    -Strong coaching and people-development skills through call listening, quality feedback, etc.

    -Computer literate.

    -Strong organizational skills to give the team direction.

    Perks and Benefits

    -Great pay

    -Fun and generous parties, both virtual and actual

    -Relaxation and recreational facilities

    -Overflowing quarterly goodies

    Further your career with Cloudstaff.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Outbound Caller Team Lead

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply