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  • Description



  • PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

    • Provide exceptional customer service to owners by ensuring that all inbound calls are answered and outbound calls are conducted in line with set KPI’s.

    • Answer inbound calls and conduct outbound calls including, but not limited to; welcome calls, retention calls, expiring credits calls, Lifestyle by Wyndham calls, project calls, education to our new & existing owners.

    • Schedule owner education sessions, whilst increasing attendance to maximize sales opportunities.

    • Assist owners in making, altering, or canceling reservations, whilst identifying opportunities to upsell and cross sell.

    • Respond to emails assisting owners with their enquiries including but not limited to; reservation information, confirmations, and additional details.

    • Provide personalized solutions based on the individual owners’ requirements.

    • Educate customers on the products & services available to drive up the conversion of products & services across their ownership.

    • Make outbound calls to customers to offer products & services based on their personal situation to drive up usage & conversion of the product & services.

    • Perform any other tasks as directed by the Customer Experience leadership team.

    Achieve program targets as required by the business.

    GENERAL

    • Display a Hospitality at Heart service to all internal and external parties.

    • Display innovation through inspiring, creating and improving processes and products.

    • Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering the promise.

    • Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible

    • Represent the company in an ethical, moral & professional manner

    • Fully observe & remain compliant at all times with Company Policies & procedures

    Fully observe & remain compliant at all times with all OH&S practices, policies & procedures

    KEY POSITION CRITERIA:

    • Exceptional written and verbal communication skills

    • Polished and clear communication skills with excellent telephone manner.

    • Excellent customer service results-driven and detail orientated

    • Exceptional problem solving & negotiation skills

    • Be able to think outside the square to provide personalized solutions to owners – this is not a black & white program so the consultant must be able to develop personalized solutions to each call

    • Effective time management skills with the ability to multitask and strong attention to detail.

    • Experience in either an inbound or outbound call center environment with a proven track record in sales & customer service

    • Intermediate knowledge in Microsoft products including, PowerPoint, Excel, Word & Outlook

    • Be trustworthy, effective and organized

    • Strong personal values regarding customer service, delivering on the promise and integrity in all activities

    • Ability to quickly build rapport at all levels

    • Positive and enthusiastic attitude and ability to inspire the same in others

    • Excellent facilitation and teambuilding skills with the ability to work with people at all levels

    • Ability to take direction when instructed and to make independent decisions when necessary

    • Ability to work with minimal supervision, remote from the core team

    • Ability to work a 6-day rotating roster & to be able to change hours/days as required

    WHAT WE OFFER:

    • Career advancement and training opportunities that will enhance the quality of your professional life

    • Rewards & Recognition

    • Competitive Health insurance with Dental Coverage

    • Discounted hotel and resort stays at Wyndham properties

    • E learning Courses

    • A fun and fantastic work environment that includes exciting activities and Events

    • Temporary Work From Home Arrangement

    • Occupational Health and Safety Compliant Workplace

    • Shuttle Services

  • Requirements

  • Minimum education level: Senior high school
  • 2 years of experience
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Owner Engagement Consultant

  • Pampanga, Central Luzon

  • Company

    WYNDHAM SERVICES ASIA PACIFIC PHILIPPINES INC
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply