Offer description

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.

• Salary Package: 23,000.00 all in package (18k Basic + 2k Non Tax Allowance + 3k

• Proactively use all available resources in order to generate targeted revenue of deposited new direct bookings annually; from both past and prospective customers, for Princess Cruises.

• Manage own time and priorities, to efficiently contact and service leads

• Build and maintain relationships with contacted leads to facilitate repeat business

• Champion and be an ambassador for the Cruise Holiday team including working with and developing outbound processes

• Display excellent customer service and exceed customer expectations at every opportunity; including (but not limited to) selling the right cruise holiday to meet customer needs

• Incorporate key messages and strategies to ensure the best outcome for the customer and the business , including brand compliance

• Utilized and develop creative selling techniques, including up-sell and cross-sell options to customers; promoting certain sailings as directed by the business

• Guide and influence contacted leads to make a booking using selling skills and strategies

• Proactively develop a lead follow-up process and strategy, including diary management

to contact leads in a timely manner and the provision of further information and/or relevant brochure

• Take initiative to provide feedback and suggestions to the team and wider Customer Service department on process and procedural improvements

• Maintain the highest standards of professionalism in all interactions, creating a positive image of the products and the Company

• Challenge all levels of management utilizing correct channels, where facts and evidence require it

• Commit to and demonstrate the values and behaviors of Customer Service and the wider department / Company

Requirements

• Minimum education level: Junior High School
• Language(s): English
• Knowledge: Communication and persuasion
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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